FAQs
WHAT IS SEAMS BETTER?
Seams Better was born as a slow fashion subscription box service that delivered ethically made clothing right to your door. We have pivoted away from the subscription box model we started with (you can see more details of that history here. Now we’re your one stop shop for ethical fashion online. We vet every brand we partner with to ensure that they align with our core values: ethical treatment of people, animals, and our planet. All of our partners are thoughtful and transparent about their production practices.
Sustainability is such a buzz word. What does it mean? Usually, this refers to the environmental impacts of making, wearing and caring for, and the disposal of clothing. For Seams Better, this means choosing brands that place an emphasis on fabrics made from sustainable plant products (such as organic cotton, organic hemp, and tencel) or making use of deadstock or remnant fabrics (pieces of fabrics leftover from other projects). It means encouraging our customers to reduce their consumption of clothing – quite the opposite of what the fast fashion industry tells us to do! And it means we are committed to helping educate our customers about making their clothing last. BUT, true sustainability also refers to creating a sustainable living for garment workers through ethical labor practices such as safe working conditions and fair wages. This last piece is essential for Seams Better when we are researching clothing brands.
Are Seams Better brands fair trade certified? Not necessarily. Some are; other brands follow fair trade principles, even if they aren’t fair trade certified. Transparency is key, and we are happy to ask the important questions, so you don’t have to. Check out more on the 'Our Partners' page of this site to learn more about our brand partners.
What style is Seams Better? Seams Better is a women’s clothing collection primarily in casual and trendy styles, with a sprinkling of business casual and athleisure.
Is Seams Better size inclusive? We have always sought out brands that have a full range of sizes, and we’re always encouraging the ones that don’t to prioritize that. While not all of our styles are fully size inclusive, we have many styles that go up to 2XL and 3XL.
Do you offer price adjustments if something I bought goes on sale? We do not offer price adjustments for flash sales, time-sensitive promotions, or temporary discounts, including those during Black Friday week. These limited-time deals are designed to provide unique opportunities for savings and cannot be retroactively applied to past purchases or orders. We carefully plan our pricing and promotions to sustain our mission of supporting fair labor practices and sustainable materials. While we strive to offer great deals, honoring discounts retroactively during flash sales could impact our ability to deliver on this promise.
SHIPPING AND DELIVERY
Where does Seams Better ship? We ship to all 50 states and DPO (dip pouch) addresses. Unfortunately, we are unable to ship to APOs, FPOs, or US territories.
How much is shipping? We offer a flat fee shipping rate of $8.95.
Will there be tax on my purchase? Because of the current size of Seams Better, we do not collect local tax for your pieces. We currently only have an "economic nexus" in the state of New Jersey. This does not mean your goods are tax free. We actually learned some cuh-razy things while setting up for this business. Did you know that you're supposed to list any un-taxed goods on your tax return at the end of the year? We didn't either. #themoreyouknow
RETURNS AND EXCHANGES
Can I exchange an item for a different size? Yes, you can! Just email team@seamsbetter.com with your exchange request (as long as it’s not final sale). If we have your desired size, we’re happy to exchange. Just pack your current size up in the package we sent you, and once we have your return, we'll process the new size on our end and send it out to you! Heads up: Should you decide you don't want your exchange after we've sent it to you, return shipping is your responsibility.
Can I return sale items? Yes! As long as we haven't marked anything as "final sale" (which we've never done so far!), you may return unworn items, with tags on, within 14 days of receiving them. Any returns and refunds from sale events will honor the nature of the sale.
Example A: You shop the BOGO sale and get a pair of jeans for $172 and a shirt that retails $68 for FREE. You decide to return the jeans but keep the shirt. Your total order no longer qualifies for the BOGO discount, and your refund will be $104 (the cost of the jeans minus the cost of the shirt).
Example B: You shop the BOGO sale and get a pair of jeans for $172 and a shirt that retails $68 for FREE. You decide to return the shirt but keep the jeans. Because you paid $0 for the shirt, you will be refunded $0. In this scenario, however, if you would like to exchange the $68 shirt for an Attic item of equal or lesser value (to the shirt), we will honor that exchange at the BOGO (aka - FREE) rate, plus the cost of shipping.